KB Article #102125

One or more policy managers failed to initialize - relay wont start

One or more policy managers failed to initialize - relay wont start
This article was previously published as ID#25548


Summary:
MMS SMTP Relay fails to start after WSSSave (with security data selected) is restored to a new server.

Symptom:
One or more policy managers failed to initialize. Please refer to the log.

Virus Manager not available under Countermeasures.

The following events are recorded to the event log:

Component Name: Security Manager
Event Description: S/MIME startup failed
S/MIME startup failed. Reason code: 0x80000004.

Component Name: Security Manager
event Description: Initialization Failed
Initialization failed. Reason code: 0x80040102.

Resolution:
MMS stores the path to the Security database in a file called wss.ini. This file is stored in the smime directory in the MMS installation folder - by default: c:\program files\tumbleweed\mms\smime\wss.ini.
Although this file is restored by WSSSave, it is not updated to reflect the new server name. The file should be edited to reflect the name of the local server. See below:

[Databases]
CertificateDatabaseLocation=MMS_Server/WorldSecureSMIME
ProxyCertificateDatabaseLocation=MMS_Server/WorldSecureSMIME
TrustDatabaseLocation=MMS_Server/WorldSecureSMIME

Status:
Confirmed


Original Author: DLANG
Original Submitter: DLANG
Keywords: smime MMS ID#25548