KB Article #177458

Installer GUI not starting from tsclient call:

Problem

After an installation of MFP stuff (connector, client) all the path got messed.

Installer GUI cannot be started with this error:

==> /app/installerdue/installer.log <==
ERROR :20151011:15.38.43:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\other\installer.ico": The system cannot find the path specified.
ERROR :20151011:15.38.44:r4edi(installer(rwtResource)):GUI: GUI client: could not convert -icon \tool\bitmaps\other\installer.ico for widget Welcome to the Installer on %s
ERROR :20151011:15.38.53:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\16x16": The system cannot find the path specified.
ERROR :20151011:15.38.53:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\32x32": The system cannot find the path specified.
ERROR :20151011:15.38.53:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\other\installer.ico": The system cannot find the path specified.
ERROR :20151011:15.38.53:r4edi(installer(rwtResource)):GUI: GUI client: could not convert -icon \tool\bitmaps\other\installer.ico for widget Welcome to the Installer on %s
ERROR :20151011:15.39.32:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\16x16": The system cannot find the path specified.
ERROR :20151011:15.39.32:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\32x32": The system cannot find the path specified.
ERROR :20151011:15.39.32:r4edi(installer(rwtResource)):UTIL_FILESTATUS: failed to fetch status for file "\tool\bitmaps\other\installer.ico": The system cannot find the path specified.
ERROR :20151011:15.39.32:r4edi(installer(rwtResource)):GUI: GUI client: could not convert -icon \tool\bitmaps\other\installer.ico for widget Welcome to the Installer on %s



Resolution

1. Open Installer from *.bat file:

C:\app\installerdue\bin\installer.bat

GUI was opened correctly

2. Fix the Installer service:

Add in User Environment (Control Panel) the variable which missing:

CORE_BITMAPS=C:\app\installerdue

restart the services and retry