KB Article #177917

Installer fails with "Java cannot be started" message

Problem

When the installer is started to install or upgrade ST, it fails with a message that Java cannot be started

Resolution

Check how your /tmp folder is mounted (or the folder you mounted for usage during an upgrade. If it is mounted with the noexec option, Java cannot start and the installation/upgrade will fail. This option is common for hardened server builds.

Mount it again without the option to allow the installer to start.