KB Article #178225

310 Network fault after the SSL handshake is successfully made

Problem

Exchanging files via PeSIT with SSL/TLS is failing with 310 Network fault after the SSL handshake is successfully made.



Resolution

Set the 'Protocol packet header policy in TLS'


From Gateway Navigator, go to 'Security Management->Transfer Security Management->Security Profile->TLS Profile then select 'Details' and find the 'Protocol packet header policy in TLS' at the bottom.


In case the distant is

a) Transfer CFT


when on CFT in Security profile VERSION = 'TLSV1COMP' => on Gateway sp_protocol_header_policy = DETECT


when on CFT in Security profile VERSION = 'TLSV1' => on Gateway sp_protocol_header_policy = UNUSED


b) Secure Transport

When Gateway is setup to exchange files with SecureTransport the 'Protocol packet header policy in TLS" must be set to either 'Used' or 'Detect' for both server and client TLS profiles.