Problem

When trying to load the end user web page with Internet Explorer, the page does not load and it is ether blank or only the background image is shown.

Furthermore, if one checks the IE's F12 Developer Tools, the following error can be seen:

SCRIPT5: Access is denied

Resolution

The cause is a problem with the settings on the C:\Users\$username\Appdata\LocalLow folder of the user profile.

Each folder on your computer has an integrity setting. More information about the purpose of this setting can be found on Microsoft's page. The integrity setting on the AppData\LocalLow folder (and its subfolders) in each user's profile is supposed to be set to "Low" (hence the name). In our case, the integrity level was not set correctly, causing the problem loading the ST's user pages.

To rectify the problem, run the following command in a command prompt window:

icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L

If there is more than one user account on the computer and the other users are having the same issue, the command needs to be run under each affected user's account.