KB Article #178705
Permission errors when installing SecureTransport on Windows Server 2012
Problem
Unable to install SecureTransport on Windows Server 2012. Install.log shows:
2017-06-28 09:23:50 WARN Error in task SynJTaskCreateMenu: Could not create C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Axway Software\Axway SecureTransport01 folder. 2017-06-28 09:23:50 ERROR Error on task Installation complete: Could not create C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Axway Software\Axway SecureTransport01 folder. 2017-06-28 09:23:50 ERROR Error on task Installation complete: Cannot create shortcuts 2017-06-28 09:23:50 DEBUG Add/remove programs register component: Axway_Installer_V4.8.0 2017-06-28 09:23:50 ERROR Error on task Installation complete: Exception: Access is denied.
Resolution
This seems to be related to Windows permissions and running the Setup.exe
with the "Run as administrator" option (available when you right click on the file) would result in a successful installation.