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KB Article #178821

Integrator Copilot not accessible

Problem

Integrator Copilot is not accessible and throwing error pop up as-

"This connection requested command line information or tried to create a text box or rich text edit before performing a SSL handshake and the -x command line argument was used to require SSl encryption, closing connection."

Refer attached error pop-up.

Resolution

Integrator Traces shows-

ERROR 20170831 16.36.10.42 r4edi(tool_toolbox(rwtResource))
/home/servera/Integrator/src/rwt/../4edi/extensions/util/eutil.s4:116:SSL certificate and key file "/home/servera/Integrator/local/config/sysman/mandatory_ssl.pem" must not be accessible by anyone except its owner. Ignoring it because it has permission mode 777.

Please check permission on below files-

rs63:$CORE_LOCAL/config/sysman$ ls -l
total 16
-rwxrwxrwx 1 xxx xxx 2084 Aug 09 11:23 mandatory_ssl.pem
-rwxrwxrwx 1 xxx xxx 824 Aug 09 11:20 sysman.cfg


These files should have below permissions only-

rs63:$CORE_LOCAL/config/sysman$ ls -l
total 16
-rw------- 1 xxx xxx 2084 Aug 09 11:23 mandatory_ssl.pem
-rw-r--r-- 1 xxx xxx 824 Aug 09 11:20 sysman.cfg


If you are trying to connect to the Copilot via tscleint.exe:

Update the file permission and try to connect to Integrator copilot again.

If you are trying to connect to the Copilot via Composer:

Update the file permission and try to connect to Copilot from Composer by re-launching the Composer.jnlp.