Problem

Customer tried to access from another VM's browser the portal https://1.1.1.1 and joomla https://1.1.1.1/administrator

In browser of the remote VM he received the "Forbidden" error (attached) without the page loading.

In the httpd error log the error was:

[Thu Jun 13 14:10:52.599683 2019] [core:error] [pid 24110] (13)Permission denied: [client 1.1.1.1:11111] AH00035: access to / denied (filesystem path '/opt/axway/apiportal') because search permissions are missing on a component of the path

Resolution

the permissions of the axway directory were 700 although the permission of the other directories on the portal path (/opt/axway/apiportal/htdoc/) were correct.

I modified the permissions of the axway directory: chmod 777 axway and the portal page could be loaded.