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KB Article #180755

No heartbeat has been received from SYS since ~ 60*5 seconds... SYS seems dead

Problem


20190401 154719 022 GC W HBCHKERR No heartbeat has been received from SYS since ~ 60*5 seconds... SYS seems dead

20190401 154719 016 GC W POL1 GateController detected the status BROKEN (Vital process) caused by SYS. GateController will restart the Gateway

Resolution

in some cases the below details are missing from the configuration.

add or set the following:


[dtrace]check_interval='300'

[dtrace]check_file_path='$p_database'

[dtrace]check_file_name='dtrace.chk'

[dtrace]indirection_file_name='$p_database/indirection.ref'