Problem

Resolution

Depending on the category of the issue, please provide the listed elements:

1. Product installation:

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• the error generated: screenshot/copy-paste of console.
• the install.log if it was already generated while the issue occurs (in the <installation root directory>)
• the installation version (the name of the install pack)
• the OS version

2. Error with the license key:

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a. If there is an error with the license key during a transformation session, please provide:

• -RDJ_EXEC/log/RuleEngine.log (for windows, linux and unix OS-s) or sysout log (for mvs OS)
• The mail containing the license key
• The hostname
• The OS

• The reason you are requesting a new license key
• The hostname
• The OS
• The AccountingIntegrator version
• Other options

3. Service Pack installation:

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• the install.log file from the <installation root directory >
• the current version and the SP installation version.

4. Any other error occurred during a transformation session:

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• take a screenshot of the issue.
• the result of the display command (from the installation root directory)
• a detailed description of the issue
• the RuleServer.log file from RDJ_EXEC/log directory (windows, linux or unix OS-s) or sysout log (for mvs OS)
• the input file
• the sys.dat, usr.dat, script.fic from RDJ_EXEC/dat directory
• indicate the < Process_context_in > for the concerned transformation session
• the mvttrf.mvt file from RDJ_EXEC/dat directory; it is generated by the execution of the RDJ_EXEC/script/rdjtrf script.