KB Article #180961

Sending Error status for EU reports generated for more than 250K serial numbers

Problem

The EMVO has reduced their Pack Size limit from 1,000,000 to 250,000 serial numbers, Pack Data / Pack State update report triggered for more than 250,000 serial numbers in a single report in EU Module 1.5 receives an error from EMVO for Invalid File Format.

Resolution

This is resolved by splitting the report into multiple reports consisting of a maximum of 250,000 serial numbers in each report. A temporary fix for the EU Module 1.5 Release is available, please contact Axway Support for more information.