Skip to main content
Support

KB Article #182389

Connection to Composer Client is not stable

Problem

--Right after login in Composer UI, the following message is displayed:

(ERROR): The Composer Server is not working or you are having network problems. Restart the server and wait for the reconnection. Until then, please do not perform any operations!

(ERROR): Le Composer Serveur ne marche plus ou vous avez des problèmes réseau. Redémarrez le serveur et attendez la reconnexion. En attendant, s'il vous plaît ne pas effectuer d'opérations !

Resolution

*The error message received indicates a connection problem between the client workstation and the Composer server.

*At the time when you receive this message, you should also run the ping <hostname_Composer> command to verify the connection between the two machines.

*To bypass the error message you receive, you can increase the value of the client.waitForServerResponseTimeout parameter in the Composer/composer/properties/composer.properties file, as below:

client.waitForServerResponseTimeout=3000

*Restart the Composer server and open the Composer GUI again.

*This will allow you to bypass the "The server is down" message, but it won't solve possible hangs in the Composer client interface when the connection between the two servers is lost.