Problem

“Connection Error” in the AWS environment on amplify platform(https://apicentral.axway.com/topology/environments) and displaying Axway managed SaaS agents as 'failed' in the environment.

Resolution

1. Open the Axway central CLI and log in to your organization: axway auth login
2. Run the following command to retrieve the traceability agent resource yaml for the environment: axway central get ta <name> -s <env> -o yaml > ta.yaml
3. And run the below command to retrieve the discovery agent resource yaml for the environment: axway central get da <name> -s <env> -o yaml > da.yaml
4. Above command saves the output in your system’s user folder in 'ta.yaml' file for traceability agent and 'da.yaml' file for discovery agent.
5. Open the yaml file in a simple text editor like Notepad and add the following parameter to the dataplane section to enable immediate agent execution:

• ‘queueTrafficCollection: true’ - in ta.yaml file
• ‘queueDiscovery: true’ - in da.yaml file
• and save the file. (Related document: https://docs.axway.com/bundle/amplify-central/page...)

6. Execute the following command in the CLI to apply your changes:

• axway central apply -f ta.yaml – for traceability agent
• axway central apply -f da.yaml – for discovery agent

Note: Anyone with access to the CLI and belonging to an organization experiencing the 'connection error' on the platform can follow the steps above to resolve the issue.

Refresh the environment page on the platform UI (https://apicentral.axway.com/topology/environments), you will see the "Connection Error" is resolved and embedded agents are running now.