KB Article #189420
Understanding the "File Does Not Exist" and "Not Available" Statuses for Graph Resources in Automator
When working with resources in Automator graphs, users might encounter different statuses, such as "File Does Not Exist" and "Not Available." These statuses indicate distinct issues related to graph resources and require different troubleshooting approaches. Below, we clarify the meanings and provide guidance for resolving these statuses.
1. "File Does Not Exist"
Description:
This status means that the specified resource file cannot be found at the expected location on the filesystem.
Possible Causes:
- The file was deleted or moved from its original location.
- The file path is incorrectly configured in the Automator graph (e.g., typos, wrong directory, or missing folder).
- Insufficient permissions to access the file.
Steps to Resolve:
- Verify the File Location: Check if the file exists in the specified directory on the filesystem.
- Check Path Configuration: Confirm that the path in the Automator graph matches the file’s actual location.
- Ensure Permissions: Make sure the Automator process has the necessary permissions to access the file.
2. "Not Available"
Description:
This status means that the resource is unavailable, which could result from a variety of issues beyond simple file absence.
Possible Causes:
- A temporary network or server issue preventing access to the resource.
- The resource’s configuration in the Automator graph is incomplete or incorrect.
- A dependency for accessing the resource is not met (e.g., a shared drive not mounted, or a service offline).
Example:
In the screenshot, the resource Fichier_CIQ_RANGE is marked as "Not Available." While the path appears correct, the issue likely lies with resource availability rather than file absence.
Steps to Resolve:
- Verify Resource Availability: Ensure that any required servers, network drives, or services are operational and accessible.
- Check Dependencies: Confirm that all dependencies (e.g., mounted drives, network shares) are properly set up.
- Review Configuration: Double-check the resource’s settings in the Automator graph for completeness and accuracy.
Comparison Between the Statuses:
| Status | Cause | Resolution |
|---|---|---|
| File Does Not Exist | The resource file cannot be located in the specified path. | Check the file path, file existence, and permissions. |
| Not Available | The resource is inaccessible, likely due to network or configuration issues. | Verify server availability, network connections, and resource configuration. |