KB Article #46870

We are getting the ERROR during the installation of XIB.

Problem

After clicking the next in the screen with port information during the installation of XIB, all installation windows close. We get the following error in the installer log-



PATCHINSTALL_STEP
Building install dialog..
Assigning event-handlers..
Building panes..
TYPE_STEP
CDPATH_STEP
CONTACT_STEP
PRODUCTINSTALL_STEP
PATCHINSTALL_STEP
ERROR  :20070716:08.13.45:r4edi(installer(rwtServerResource)):DIR_OPEN: failed to open directory "D:\System Volume Information": Permission denied
ERROR  :20070716:08.15.10:r4edi(installer(SETUP.X4)):array index out of bounds
Building install dialog..
Assigning event-handlers..


Resolution

Please check whether all the prerequisites were fulfilled, such as user rights of assignment. After that please check the product key which is used for Installation, check whether it is maen for same OS in which you are installing the XIB.
If all the above things are perfect you can also check the below things-
As you are getting the following error-
"ERROR  :20070716:08.13.45:r4edi(installer(rwtServerResource)):DIR_OPEN: failed to open directory "D:\System Volume Information": Permission denied"



Could you please try out the below solution for the above error-



NTFS maintains a folder "System Volume Information" which by default is
not accessible to any user (even Admin). This directory has a file "tracking.log"
this maintains a track of all links to objects. To access to this folder, do the following steps.



We recommend to start the system in Safe Mode (because this by default
disables any file sharing).



1. My Computer -> Tools -> Folder Options
2. Select the View tab
3. Uncheck the option "Hide Protected Operating System Files"



Now you have access to the folder "System Volume Information"



1. Right Click on the folder - Select Properties
2. Select the Security tab
3. Add the user name, with which you are installing XIB, to the list
4. Apply your changes.



Restart the system in Normal Mode (if you have done above in Safe Mode)



Try to uninstall the previous product with the installer,



If not successful
Remove all your previous XIB installation folders
Remove all registry entries using Regedit.exe (Please take a backup of your registry)
Now your Installation should work without any problems.
Also please check whether you have sufficient memory to install the XIB and please check whether any Anti Virus software is not stopping the installation of XIB, because might be any Anti Virus software which is running is stopping the installation.