KB Article #73539

We have LDAP setup and authentication takes very long time to complete

Problem

How do we make user authentication take less time when using LDAP (Active Directory)?


Resolution

When setting up LDAP authentication and you specify the LDAP Searches (Admin GUI->LDAP->LDAP Searches-> Base DN:) make sure to NOT use the whole domain tree, like:



DC=company,DC=domain,DC=com



but to try and narrow down the container to the one which holds the users to be authenticated to SecureTransport Server, like:



OU=users,DC=company,DC=domain,DC=com



This should speed up the authentication process and users should login to SecureTransport with less delay.