KB Article #102131

Keyword list policies are not triggered in MailGate 3.5

Keyword list policies are not triggered in MailGate 3.5

Applies to

MailGate 3.5

Bug number

48093

Problem

In MailGate 3.5, the global annotation settings (English locale) can be set in the Mail Policies > Policy Objects > Annotations > Global Settings page. The Annotation Start: filed contains text like:

(Added by the CompanyName Email Edge Firewall)<br/><hr>

and the Annotation End: field contains:

<br/><hr>

In this situation, the Policy Engine will not be able to handle the <br/><hr> HTML tags, since they are next to each other and there is no text between them. As a result, the keyword list policies are not triggered.

Solution

To work around this issue, you can insert some valid chars between the <br/> and <hr> tags. For example:

(Added by the CompanyName Email Edge Firewall)<br/>-<hr>

<br/>-<hr>