Summary
The article provides information about the error message “Could Not Log You On. Your Credentials Could Not Be Verified”.
Details
“Could Not Log You On. Your Credentials Could Not Be Verified” is an error message that appears when attempting to logon with a Smart Card. When a user logs on with their smart card, a chain of trust is verified between the domain controller, the issuing CA, the workstation and the certificate installed on the smart card. The credentials could not be verified is a general PKI logon error relating to the chain of trust and could appear because of a number of reasons including;
- The Domain Controller has not been issued a valid certificate
- The root certificate of the CA is missing/not valid on the client workstation
- The certificate on the smart card is not valid for smart card logon
- Unable to contact the CRL
Please refer to the related Articles from ActivIdentity and Microsoft Technet for assistance with your issue. If the documents cannot resolve your issue, contact your ActivIdentity or Microsoft Professional for additional assistance.
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