KB Article #177768
Passport 4.6.0 SP9 not starting
Problem
Passport 4.6.0 is not starting after installing the SP9
In the stdouterr, there should be a line mentionning "null/bin/java"
Resolution
The installer has to be updated first to 4.9.0.
Install last SP on current installer version, install Upgrade Pack for 4.9.0 and last Sp for installer 4.9.0.
Uninstall Passport 4.6.0 SP9 and reinstall it.
You can check in Passport/bin, the environment file the value of the passport java home. If installed correctly it should be:
"Installation directory"/Java/"platform"/jre8_u40_64 (or jre8_u40_32)