KB Article #178517

application pickup not visible in Interchange but active at runtime

Problem

-- an Application Pickup type Integration (can be EMAIL, Trigger, SAP or whatever...) is running and polling data at runtime (it can be seen in the Trace Viewer on Integrator side), but it is not visible in Interchange UI

-- how to remove or disable it ?

Resolution

* when an Application Pickup of type Integration is created on Inrerchange side :

1. Interchange sends a signal to Integrator
2. Integrator creates the related configuration (Receive activity, HME etc...)
3. once the configuration has been created, Integrator sends a signal back to Interchange

* if Integrator does not have the time to send the signal back to Interchange, it leads to a synchronization problem : the objects are created and running in Integrator, but not visible in Interchange

* a preventive solution is to increase the timeout handling the communication between Interchange and Integrator. please contact axway support if you face this issue

* to get rid of the problem, the activities needs to be removed from Integrator using debug tools. please contact axway support if you face this issue