Problem

Finding root causes for issues on TSIM often implies investigations of appropriate log files.

Depending on the TSIM issues faced, specific log files or debug information, heap dumps etc. might be needed.

The Axway Support Engineer will guide the case opener with these requests.

Resolution

The most common log files are described below:

IS log

• $ACTISEDI/spool/runtime/isX/IS.log (where X = IS instance number)
• For different Java apps within Integration Server (FTP, SFTP, OFTP, TFXSLT, SAP)
• Is archived like IS.log.2018-06-18 (For 18 of July)

WEAS log

• $ACTISEDI/spool/runtime/WEAS.log
• For different Java apps within AJAS (CertificateManager, AS2, RAS, WS)
• Is archived like WEAS.log.2018-06-18 (For 18 of July)

Master log

• $ACTISEDI/spool/runtime/logb.XX29 (where XX is the base port, 9129 is standard)
• Archived under different name: lg180619.001(This is the log file for 18 July – it is saved after midnight- therefore it has another date)

Slave Logbooks

• $ACTISEDI/spool/runtime/logb.slave - (C-Slave/edislave), is archived like slv180506.001, file for the 5^th of May 2018
• $ACTISEDI/spool/runtime/logb.jslave - (AS Java Slave)
• $ACTISEDI/spool/runtime/isX/logb.jslave - (IS Java Slave), is archived like logb.jslave.2018-04-18, for 18^th of April 2018
• $ACTISEDI/spool/runtime/isX/sl.deb - (IS Java Slave debug log file, if enabled), is archived like sl.deb.2018-04-18, for the 18^th of April 2018

Log files for Adapters within IS (information could also be found in IS.log)

• $ACTISEDI/spool/log/isX/ftpserver.log (archived like ftpserver.log.2018-04-18, for 18^th of April 2018)
• $ACTISEDI/spool/log/isX/sftpserver.log (archived like sftpserver.log.2018-04-18, for 18^th of April 2018)
• $ACTISEDI/spool/log/isX/SapAdapter.log (archived like SapAdapter.log.2018-04-18, for 18^th of April 2018)

Log files for Adapters within AJAS (information could also be found in WEAS.log)

• $ACTISEDI/spool/log/ServiceEngine.log (WebServices), is archived like ServiceEngine.log.2018-04-18, for 18^th of April 2018)

Configuration log

• $ACTISEDI/spool/log/JavaDB.log (TSIM delivered with DERBY DB)
• $ACTISEDI/spool/log/warning.prot (warning jobs)
• $ACTISEDI/log/activation/*/1-edislave (log files with activation output)

Master debug logfiles (such as runtime database interaction)

• $ACTISEDI/tmp/madeb/m.*

Secure Relay Master Agent

• $ACTISEDI/spool/runtime/MA.log (MasterAgent within AJAS, for AS2/WS connections via SR)
• $ACTISEDI/spool/runtime/isX/MA.log (MasterAgent within Integration Server, for FTP and OFTP connections via SR)

Secure Relay Router Agent

• axway/Synchrony/SecureRelay/2.4/bin/log/router.log
• /conf/log.properties (settings for the log level)