Problem

When trying to update the 7.2.0 Axway Appliance Platform with zypper, you might run into the following error.

st-appliance:~ # zypper up
Retrieving repository 'appliance-platform-updates' metadata -----------------[]
Timeout exceeded when accessing 'https://axway.bintray.com/st-appliance-platform/repodata/repomd.xml'.
Abort, retry, ignore? [a/r/i] (r):
Trying again...

Resolution

This error is usually caused by one of the below two reasons.

Firewall

There is a firewall in front of the ST Appliance which is blocking the connection.

The firewall must allow traffic to axway.bintray.com and it also needs to be able to do dynamic name resolution because there are multiple addresses behind the above URL. If the firewall is unable to perform dynamic name resolution, this could lead to the error above.

Here are references to the possible redirects:

AWS IP Ranges

Akamai IP Range

Bintray Public IP Addresses

Temporary outage of the CDN server/s

In this case, you could try again later.