KB Article #180783

Validity expiration of Designer conditions - Cannot open objects since 2020

Problem

Due to the expiration of the validity of certain conditions in the Designer's configuration (01.01.2020), user actions in the Designer UI are no longer possible:

  • open collections (Formats, Settings, Editors, Libraries, Dictionaries)
  • import zip configurations
  • load saved configuration


Common error: There are no valid Editors for this Collection or you may not have the right permissions.


The problem is in the default Designer configuration ([install_dir]/AIS/Extra/settings/serverConfiguration) where certain conditions have expired.


Resolution

  1. Make a backup copy of the [install_dir]/AIS/Extra/ folder from the existing installation
  2. Copy the content of the attached zip (hotfix.zip) into the [install_dir]/AIS/ folder using "replace existing files"
  3. Go to [install_dir]/AIS/Repository/, open the Repository console and run the command:
    setupDesigner
  4. Go to [install_dir]/AIS/Designer/extra/Tools/ and run the command:
    ant updateServerConfiguration


*Note: On Designer 2.1.0 the AIS/ folder is called AISuite/