KB Article #182363

API Analtyics do not start after update to 7.7.20220830

Problem

After updating API Analytics to version 7.7.20220830 by using the update script available here:
https://support.axway.com/en/downloads/download-de...
API Analytics may not start reporting some shared library cannot be found, as example:
libapr-1.so.0: cannot open shared object file: No such file or directory

Resolution

This happens because of the post update script removing some libraries needed by API Analytics, so if those libraries are not installed on the system, it prevents API Analytics to start correctly.
The script will be fix with the November 22 release (7.7.20221130), if you updated to 7.7.20220830, you can use the lib.tar.gz attached to this article to fix the available libraries in your installation:
tar xzf lib.tar.gz -C /opt/axway/analytics/platform/lib/