KB Article #182679
How to reset password for Portal IAM user: system
Problem
If you're ever locked out of Portal with no access to any user credentials, you may gain access through the System user by forcing a reset of the System user password.**
Requirements:
Resolution
- Commit the change
- Restart your Tomcat server. The system user will automatically be re-created upon server startup with a temporary password
- Check the catalina.out log and take note of the temporary password
- The log is located in .../InstallationDirectory/AIS/Tools/apache-tomcat/logs
- Look for: For user synchrony/system generated random password: ************
- Enter into Portal GUI and login using the system credentials with the password found in the catalina.out logs
- Change the system password
- Log in with system user and new password