KB Article #64476
Duplication of Tracked Objects during Import
How to avoid to have duplicated Tracked Objects when importing Sentinel configuration from 2 xml files(one corresponding to the main folder, one to the Graph folder)?
If importing the two files in the same folder, Tracked objects will be duplicated and requests corresponding to the Graph will both not work and use duplicated Tracked Objects
Resolution
Graph folder is created if we want to see the life cycle of events.
Please follow the steps mentioned below while importing the export file of the Graph.
1) Import the XML file under specified Folder
2) Select Import Mode as : Update the folder hierarchy.
3) Select only the Graph folder.
4) A folder named as Graph will be created under folder(selected in step1) consisting of Assisted Requests and will be using the Tracked Objects created in folder mentioned above.