KB Article #65506

"Error Renaming File" Receiving a File Using SFTP Protocol

Problem

Environment
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SFTP - receiving files from a SFTP client
Gateway - all versions



Problem
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* SFTP configuration seems fine, able to receive other files from same partner
* RFD used for this transfer, permission fine
* For certain files, there is an error :
Error Renaming File


Resolution

Check with the partner sending the files the following :



-- From Gateway configuration set the Log Levels for SFTP to Full



-- the command used to send the problematic files and if they try renaming the file after the transfer



-- if they try to rename the file in the right directory, where this file is received