KB Article #68488
UI freezing when trying to save or delete configuration and / or PM server error
Problem
-- UI freezing when trying to save or delete configuration
and / or
-- PM server throws java exception :
DEBUG :20130422:03.27.26.90:PmServer:Received update signal, objectName=, objectType=, updateType=All
DEBUG :20130422:03.27.26.90:PmServer:Connecting to GI, host=localhost, port=6080
DEBUG :20130422:03.27.26.90:PmServer:Retrieving processing steps from GI
ERROR :20130422:03.27.26.90:PmServer:java.lang.NullPointerException
Resolution
* giuser file is located in <Synchrony folder>\Integrator\solutions\config\b2bx and it contains the agent user and the password (encrypted) defined in the UI
Default user / password in the UI is agent / axway
* B2Bi will not work if the file is missing or has a bad content.
* If you have doubts regarding such file, remove the giuser file, modify the agent user in the UI and save changes until the file is recreated