KB Article #70093

Error: XTSServiceException

Problem

Copilot gives an error every time a new object (partner/cron/template etc) is created. After the exception, user needs to logout and login back to make any further changes.



IOException error message will also pop up at times in such situations.


Resolution

The Java version used should be 32 bit and the Java Cache has to be cleared to overcome this error.



Note: Sometimes even clearing the java cache will not solve the issue. If so, reinstall CFT after clearing the cache.