KB Article #71152

ErrCod=-5 while starting New Messaging server

Problem

-- While starting the messaging "ErrCod=-5" appreas and unable to start it



Example screenshot



<axway@xxx-xxx-001>/home/Axway/Synchrony/Messaging/bin>xmsadm start
  Testing Messaging product in system, please wait ...
  Invalid Messaging product key='XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX' queue manager name='XPMIPCSERVER' ErrCod=-5


Resolution

1. Use the hostname and not the fully qualified domain name.



a. In Unix  change the /etc/sysconfig/network  to use only hostname rather than the fully qualified domain name



b. In windows update <WINDOWS>\System32\drivers\etc\hosts file to use the hostname