KB Article #71368

Impossible to modify Synchrony Platform Components - Cannot install to an existing Synchrony 4.0 version

Problem

-- Impossible to install an update or configure any Synchrony 4.3 or higher component.



Error message displayed in Configure mode or present in install.log file in Update mode:
Cannot install to an existing Synchrony 4.0 version. Please choose another directory.


Resolution

1. open the folder <Synchrony intall>/synInstall
2. check the content of the file install.cfg, there is a reference of an older Synchrony version
3. move the install.cfg file from the <Synchrony install> folder
4. launch the Synchrony Installer again