KB Article #71981

Delete message history from the Side Pane in Outlook

Problem

-- side pane
-- message history
-- delete
-- message in process



Information about messages that have not completed their processing is available on the side pane but both Open and Delete options are grayed out.


Resolution

The only way to purge history for pending messages is by deleting the .sdf file which could be found as follows:



1. In XP - Documents and Settings\User_Name\Local Settings\Application Data\Axway\File Transfer Direct\ FileTransferDirectDatabase.sdf



2. In Windows 7 - User\AppData\Local\Axway\File Transfer Direct\ FileTransferDirectDatabase.sdf



Since this database file contains information for all messages, the whole data from the side pane will be removed but the messages themslves are still preserved in the MessageStore (in .msg format) and MessageBodyStore subfolders (as .html and .txt files).