KB Article #101341

'Invalid primary Appliance password' error when trying to create a cluster

'Invalid primary Appliance password' error when trying to create a cluster

Summary

The article provides information on the usage of password that contains whitespace for the MailGate admin account.

Details

On MailGate 3.5, it is possible to set a password that contains whitespace for the MailGate admin account. Unfortunately, if you try to cluster any other appliance to this one, the clustering process will fail with the following error:

Processing Please Wait... Finished.
[!] Invalid Primary Appliance password. (503)

Make sure that you do not use whitespace in the password for the admin account.