EMF installer database creation problem on Windows 2003 upgraded from 2000

Problem

If the EMF installer is run on a machine upgraded to Windows 2003 from Windows 2000, the installer displays an error message, and the database cannot be properly created and configured. The errors are:

- for the EMF 5.6.3 installer: after entering the host for the database to be created, it displays a message error box with the following content:

'Please make sure that the user account you are currently logged in as has an associated default database and has permissions to connect that database.'

- for the EMF 6.X installers: after the installer creates the database, it displays a message error box with the following content:

'Setup failed to configure the 'EMFMail' database. Click OK to check for any possible errors and try again'

This problem is due to a bug with the Windows 2000 to 2003 upgrade, which affects the oledb32.dll -- this file does not get upgraded. For more details on this issue, please refer to: http://support.microsoft.com/?kbid=837128

Solution

In order to resolve this problem, before running the EMF installer, one needs to replace the dll on the upgraded machine with the one from a new Windows 2003 installation (i.e., from a machine that was not upgraded).  This will prevent the problem that is associated when running our installer. Note that the dll has to be replaced in both  locations it resides:

• %windir%\system32\dllcache\
• <System Drive>:\program files\common files\system\ole db\