Summary:

SMIME errors - messages being quarantined

Symptom:

Component Name: Security Manager
Event Description: S/MIME startup failed
Event Details:
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S/MIME startup failed. Reason code: 0x80000004.


Component Name: Security Manager
Event Description: Timeout
Event Details:
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SmtSession_Lock failed. Unable to access S/MIME services - Reason code: 0x80000002. Message will be quarantined.


Event Description: Internal Processing Error
Event Details:
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An internal error has occurred. This message is being quarantined.
Error details:
Plugin: Security Manager, State: Evaluation, Stage: 0x2000
Reason code: 0x80004005.

Detailed Information:

This error can occur when the SMTP Relay and the MMS configuration utility attempt to initially access the SMIME database at the same time. This often occurs after a reboot, when the relay is starting and the administrator manually launches the administration tool (nscfg.exe)

Resolution:

Restart the SMTP Relay from the General tab of SMTP Relay Properties within the configuration program.

To avoid this error in the future you can set the service to manual and start it from the UI, or you can be sure to give the relay plenty of time to initialize before opening the config.

This has been resolved in MMS 4.7.