KB Article #102081

Simple DNS Related Problems

Simple DNS Related Problems

Summary:

The following conditions can likely be the result of DNS problems:

  • Messages Stuck in the Retry Queue
  • Unexpected recipient failure - 571 ... Relaying denied
  • Undeliverable Messages
  • Messages Looping
  • routing loop
  • Messages sent to some users, but not others
  • Mail being receive from external users, but internal to external mail not being delivered
  • Cannot TELNET on PORT 25 to next SMTP relay by name
  • MX Record Lookup for the Mail Server Fails
  • Trace route fails to Server
Resolution:

Fix DNS records.