Summary:

Web Admin Error when importing address list from a file:

The uploaded file contains characters in an unsupported character set. See documentation for more information.

Detailed Information:

Attachment lists that contain any non-ASCII characters need to be uploaded in their respective character set. See the EMF Admin Guide for more information.

From the Admin Guide:

When using the Advanced Add feature..., the character set used in the imported file should be UTF-8. This character set is normally supported by most common text editors. For example, when using Notepad, you can select to Save As, and in the Encoding heading, use the drop-down list to select UTF-8. If the file contains non-ASCII characters, these also can be uploaded and imported as long as the character set used in the file is UTF-8. If you obtained the file by exporting it from Email Firewall, it should already use the UTF-8 encoding. If you are manually editing such files, remember to use the UTF-8 encoding when saving the file. For additional information about encoding and Email Firewall, see Appendix C, Code Set Support.

Additional Information:

If you cannot translate a file to UTF-8, you can change the upload character set type within EMF itself. To do this:

• open SQL Enterprise Manager navigate to the MMSMail database
• Navigate to the database tables
• right click the [EngineConfigValues] table > Open Table > Return All Rows
• Add a new line where the keyName column is "File Upload Character Set", and the ansiStringValue column is a character set such as "ISO8859_1"
• You must also ensure that the lastUpdate column is updated with the current time and date.

It should not be necessary to restart any services, but if the row is added correctly and the problem is not resolved, restart the EMF Policy Engine Service.