Summary

What actions should be taken before raising a Validation Authority case with support?

Details

When submitting a request to Axway support, please do the following:

1. Login to the Validation Authority admin UI
2. Navigate to Logs | Log Settings
   • Click on Generate Debug Logs
   • Click Submit
   • Click on the restart link
3. Click on Stop Server
4. Click on Start Server
5. Reproduce the issue 3-5 times and note the time of reproduction.
6. Upload the following files to a Secure Transport account provided by support:
   • valicert.ini
   • vastats.csv
   • va_stdout & va_stdout.txt (if they exist)
   • All files from the Logs folder from after turning on debug logs
7. Let support know that the files have been uploaded for review.