Problem

When importing a partner certificate in p7b format the web UI show the following error:

OBJECT ID does not support getComponentAt(int)!

In cn log the following error is reported

com.cyclonecommerce.crossworks.certmgmt.IncompleteCertificatePathException: Unable to retrieve path for:

Resolution

Import the certificate in the OS system filestore or web browser filestore. Export the certificate back in p7b file. You should be able to import the exported file.

The error is caused by missing or incorect intermidiate certificate in the original file. When importing the certifcate into OS or web browser key store the missing part is replaced with the proper key from the key store.