KB Article #176231

Google Chrome issue "Password must match it's confirmation value"-error

Problem

-- Using Google Chrome to access the UI
-- Using Chrome's password manager to save the UI-user's password
-- While trying to update/save an exchange point that has user credentiels saved (e.g. FTP, SFTP accounts) the error: "Password must match it's confirmation value" is being constantly displayed
-- The actual tab displaying the password does not need to be opened/clicked on, it might stay hidden to the user. Error will display anyway.


Resolution

** The issue is due to changes done by Google Chrome. Even though Interchange has set "autocomplete=off" attribute, Google Chrome in it's default setting ignores this attribute and fills the field anyways, causing the password and the confirmation field to mismatch.

There are two solutions to this issue:

A.
Not using the password manager to save Interchange UI-user password will solve the issue.

B.
  1. The user can change this behavior by pasting this link in the address bar:
    chrome://flags/#disable-ignore-autocomplete-off
  2. and then clicking 'Enable'.

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