KB Article #176282
Secure Relay RA service doesn't start
Problem
After applying SP1 cannot start Secure Relay installed in Service Mode due to the following :
OUTPUT...[ 07/28/14, 13:47:59 ] An unrecoverable error occured during SecureRelay router agent operation
OUTPUT...[ 07/28/14, 13:47:59 ] com.axway.xsr.agent.AgentException: Couldn't access password file [C:\XSR.SecureRelay\XsrPwd.dat], cause: com.axway.xsr.agent.security.password.PasswordManagerException: Password file format error: com.axway.tools.file.EncryptedFile$EncryptedFileException: Error parsing file header: com.axway.tools.file.EncryptedFile$EncryptedFileException: Unsupported key parameters: key length=59780, version=119
OUTPUT...[ 07/28/14, 13:47:59 ] at com.axway.xsr.agent.AgentEntryPoint.getPassword(AgentEntryPoint.java:163)
OUTPUT...[ 07/28/14, 13:47:59 ] at com.axway.xsr.agent.router.RouterEntryPoint.<init>(RouterEntryPoint.java:110)
Resolution
It seems that the modification proposed for SP1 (mantis-125818) is not updating the XSR-RA_home/service/serviceSecureRelayRA.conf file related to wrapper.java.additional.1 variable.Workaround:
-modify the XSRRA_home/service/serviceSecureRelayRA.conf
-add this parameter to the wrapper.java.additional.1 :
wrapper.java.additional.1 = -Dxsr.home=C:\\Axway\\XSR_251\\SecureRelayRA\\ -Dxsr.pwdManager=com.axway.xsr.agent.security.password.SecureKeyPasswordManager