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KB Article #177166

Message Log takes a long time to start

Problem

-- when starting the Message Log from the GUI (User Interface), it take a long time to start (duration may depend from 10 seconds to 2 minutes)

Resolution

* remove and avoid using wildcards (*) in the searches that are saved by the users

* when a wildcard is used in the Message Log searches, the product will search in the configuration all the activities and the integrations that are according to the pattern of each search defined

* the time it takes to start the Message Log depends on the number of activities and integrations that are referenced in the searches where are used the wildcards