KB Article #178713

CFT "hang" regulary due to the CFTCOM not dealing with requests

Problem

Command stuck in the communication file


Transfer CFT activity is impacted/stopped


No more outgoing transfers, end of procedures are no more executed.


This happen about once a week.


Shut command are not executed, CFT is stopped by killing the processes.


Turning on the "rescan" feature does not hep.

Resolution


In the reported issue, the CFTTCOM process is blocked on a msgrcv() system call.


This is due to a race condition.


The issue is now fixed from 3.1.3 SP11 Patch 1.