Problem

Very often, Restart / Cancel command does not work from Web Dashboard.

It is possible to perform the action from the WebDashboard but Restart/Cancel command is sent to target CFT and does not work.

This happens in case the last event is received from target CFT.

Resolution

The issue is due to a WD report configuration problem.

The commands work fine from Sentinel, even if the events come from either the source or the target in a random manner.

The command implementation logic always calculates on which of the source or target CFT to launch the command depending on the type of the command.

Unfortunately one key information was missing from the report (it’s been like this since forever, but it was never detected before), leading to the command choosing the wrong CFT to launch the command on.

The steps to fix the issue are:
• Open the View all flows report from WD with an admin user
• Go to the Data dictionary and open the DD_current_transfers
• Navigate to the Data structure
• Click on the xfbtransfer_c and choose Edit
• Search for IsServer and select (check) the field
• Save and close the Data dictionary
• Note: this will automatically update all the Reports that are based on this DD

Note: Issue will be fixed in future versions