KB Article #179787

CFT remains in "not reachable" status after removing a SP

Problem

Transfer CFT 3.2.4 SP4 / Transfer CFT 3.3.2 SP1/SP2


Registered into Central Governance


SP is removed and Copilot restarted


Transfer CFT remains "not reachable" seen from CG side.


Resolution

It is due to a change in the CFT PKI.


It makes Transfer CFT remaining in "not reachable" status after the SP has been removed and Copilot restarted.


Copilot is no longer sending the Heartbeat to Central Governance.


To resolve the issue, the SP must be re-applied or the CFT PKI can be recreated (with the needed import/export steps)