KB Article #176944

Transfer CFT UI hangs when trying to open the UCONF and other options

Problem

Transfer CFT UI hangs when trying to open the UCONF and other options

Responsiveness is very slow

CFT registered to CG at installation time

Resolution

Copilot has been launched at least one time from the root userid.

It makes DB CFTAM and CFTAM.idx (in the data directory) being own by root.


drwxr-x--- 3 cft cft 4096 Feb 13 13:28 ./data
-rw-r--r-- 1 root root 10288 Jan 20 23:40 ./data/CFTAM
-rw-r--r-- 1 root root 1024 Jan 20 23:40 ./data/CFTAM.idx

....

Therefore, even with the Copilot is launched with the CFT user (the right user to work with) the logged on user cannot update CFTAM local DB and it makes CFT querrying passport each time we have to check something to try to update the local DB, it makes the process very very slow.

To fix the issue, delete data/CFTAM and data/CFTAM.idx files and to restart Copilot with the right user.