KB Article #178393

CG registration issue and/or connection issues with Copilot

Problem

Not enough http traces to diagnose connection issues with copilot


Troubleshooting a non working CG registration

Resolution


How to get more details from requests in between CG and CFT during the registration or during heartbeats:


Se the environment variable $_JAVA_OPTIONS as below ( *UNIX example )


Request from CG to CFT ( call to webservices )
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.apache.commons.logging.Log=org.apache.commons.logging.impl.SimpleLog"
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.apache.commons.logging.simplelog.defaultlog=debug"
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.apache.commons.logging.simplelog.showdatetime=true"
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.apache.commons.logging.simplelog.log.org.apache.http=debug"

Requests from CFT to CG ( registration / heartbeat )
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.eclipse.jetty.util.log.class=org.eclipse.jetty.util.log.StdErrLog"
export _JAVA_OPTIONS=$_JAVA_OPTIONS" -Dorg.eclipse.jetty.LEVEL=DEBUG"

Restart Central Governance, to get the changes activated.

-Ensure the "Transfer CFT Connector" service in CG is in debug mode
cli > serviceLog -l DEBUG -name "Transfer CFT Connector"



-Then to return to info mode:
cli > serviceLog -l INFO -name "Transfer CFT Connector"


-Logs will be located in:

$CG_HOME/runtime/com.axway.nodes.cftconnector_{un_UUID}/uma/logs/provider.log.*