Problem

Installing SecureTransport patch fails with the following error on Windows Server installations with the following error messages:

C:\Axway>update64.exe -i ..\SecureTransport_5.4.0_Patch8_allOS_BN367.jar
Initialization in progress
.........
ERROR: C:\SecureTransport_5.4.0_Patch8_allOS_BN367.jar is not recognized as an update jar file. Please consult the ReadMe file for instructions on how to perform the installation.
An error has occured and Installer process will exit.

Resolution

The error might be due to one or more of the below reasons.

Corrupted patch file

The patch file might have gone corrupted during the download or was downloaded only partially. Check if the checksum of the download jar file matches the checksum listed in the Axway Support Portal.

The following commands can be used to calculate the check sum of the downloaded file.

For MD5 sum:

CertUtil -hashfile <path to jar file> MD5

For SHA256 sum:

CertUtil -hashfile <path to jar file> SHA256

If the checksums don't match the ones in the Axway Support Portal, re-download the patch file and try again (after verifying its checksums once more).

Patch file location

Place the downloaded jar file in the AXWAY_HOME folder next to the update64.exe file and run the upgrade process with realtive path to the downloaded jar file, i.e. just the name of the file as shown below.

C:\Axway>update64.exe -i SecureTransport_5.4.0_Patch8_allOS_BN367.jar

This should result in a proper execution:

C:\Axway>update64.exe -i SecureTransport_5.4.0_Patch8_allOS_BN367.jar
Initialization in progress
..........
Please wait while execution process is being prepared!
................................................................................
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Summary
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The information below summarizes the update status. Refer to install.log for
more details.
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Product: SecureTransport_V5.4
SecureTransport_5.4_Patch8 has been applied successfully.
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