Problem

--If you can not start the Integrator and you see the following error logs:

--ERROR :20230606:11.24.06:r4edi(b2bi_startup):b2bi_startup.s4:655:FILE COPY: failed to copy "D:\Applis\Axway\B2Bi_2.6\Integrator\solutions\install\integrator\root\tool\bitmaps\32x32\Thumbs.db" to "D:\Applis\Axway\B2Bi_2.6\Integrator\tool\bitmaps\32x32\Thumbs.db": Access is denied.

INFO :20230606:11.24.06:r4edi(b2bi_startup):terminating at line 655, file "b2bi_startup.s4"

INFO :20230606:11.24.06:r4edi(b2bi_startup):call from line 498, file "b2bi_startup.s4"

INFO :20230606:11.24.06:r4edi(b2bi_startup):call from line 95, file "b2bi_startup.s4"

or

--ERROR :20170405:15.32.00:r4edi(b2bi_startup):b2bi_startup.s4:655:FILE COPY: failed to copy "C:\Axway\Integrator\solutions\install\integrator\root\tool\bitmaps\16x16\Thumbs.db" to "C:\Axway\Integrator\tool\bitmaps\16x16\Thumbs.db": Access is denied.

INFO :20170405:15.32.00:r4edi(b2bi_startup):terminating at line 655, file "b2bi_startup.s4"

INFO :20170405:15.32.00:r4edi(b2bi_startup):call from line 498, file "b2bi_startup.s4"

INFO :20170405:15.32.00:r4edi(b2bi_startup):call from line 95, file "b2bi_startup.s4"

Resolution

*You need to stop the Integrator

* Delete the Thumbs.db (File Thumbs.db is hidden and can't be find with "hide" option enabled)

* Start the Integrator

**The file Thumbs.db is hidden you can try to use Windows Explorer -> View -> Hidden Items to unhide it

or

*** Open Window File Explorer -> Click View tab -> Options / Change folder and search options -> Click View tab -> Uncheck "Hide protected operating system files (Recommended)"-> Click on Apply and OK

or

**** Try to search it in the Window File Explorer search bar