Problem

When launching the copilot applet copilot.jnlp, during the "Connection to a product" phase, there is an error at 50% with the message "MSG"

Purge the local java cache or modify the setting in java configuration in order to not use /store a cache.

Actions:

1. Clear the browser's cookies

2. Java cache

Control Panel – Java - tab General – section Temporary Internet Files – button Settings…

A. disable the cache

- Uncheck option Keep temporary files on my computer

OR

B. purge the cache

- Click on button Delete Files...

- Check all the displayed options

[Trace and Log files , Cached applications and Applets, Installed applications and Applets)

followed by OK

3. Restart browser